Answering Services (PAS)

Professional Answering Services (PAS)

First impressions count for everything in business. If a new customer rings your business then you wants to be sure that the person who is answering that call gives your business the best possible chance.

When you sign up for a call answering service you need to be sure that it is with a company that you can rely on to get the job done properly every time.

You never know when that all important call is going to come in. Unfortunately it could be at the same time as a bunch of other less important calls and it may end up being diverted to your automated answering service. It doesn’t need to be like this. With the professional telephone answering services offered by BVN all of your incoming calls will receive the attention that they deserve and you can prioritize those really important ones. BVN PAS offers a flexible month to month phone answering service that can be customized to suit the needs of your specific business. Your personalized package can provide anything from full to 24-hour coverage to as little as one call per day or a one hour per day service to cover you when your in-house receptionist takes lunch. Whether you need a regular 9 to 5, all year round phone coverage service or you just need some additional coverage during an especially busy period we can help you out. We have the flexibility to meet your call answering needs. This leaves you with more time to focus on your business and focus on earning more money. Why not call our office now and set up your own Virtual Receptionist service?

Our team of business-focused receptionists is the perfect choice for your business and can provide the solution to your daily phone answering needs. Outsourcing your call answering to us can save as much as 60% of the cost of an in-house receptionist. Our team will be really focused on making you and your business look good. We don’t believe in locking our customers into long contracts. It really is a win-win. We provide you with a brilliant level of service and you focus on business.

Call transfer direct to you

In some circumstances you may not be available to take a call on your office phone however you might be available elsewhere. In these situations you can select a status of “Available for call transfer” from our console and our friendly receptionists will then use your “Find me” numbers (cell phone, home office, hotel room etc.) to locate where you are and introduce the call. Our system really is very flexible.

Message handling

When you are unavailable and you don’t wish to take a call you can select a status of “Do Not Disturb”. When you have selected “Do Not Disturb” and you get an incoming call our professional receptionists will ask for a message from your caller. They will then forward that message to you via email and/or text. The message will be in your inbox only minutes after the caller hanging up. It’s so efficient!

Calls transferred to a colleague

If required, our system has been built to be able to transfer your incoming calls to a colleague or department (eg. Accounts, Sales, IT, etc) if required. This would be done based on instructions provided by you using a phone number directory that you have provided.

Information given to callers

A lot of incoming calls these days are simply requests for information on your business. No problem, our professional receptionists can let callers know what your business does, company web address, street or postal address, parking information and much more.

Contact Information


BVN Telecom Group.
13155 SW 83 Ave
Pinecrest, Fl 33156
M: (305) 590.8080
F: (305) 735.5134
Toll Free: 1.877.865.6337


Barranquilla: (5) 361.0475
Bogota: (1) 508.2183
Cali: (2) 620.7070


BVN Telecom Group.
Toronto: (647) 723.9833